Refund policy
Bare Return Policy
We want you to be fully satisfied with your full-priced purchase. Here’s how returns and refunds work.
South Africa Orders
Returns are accepted within 60 days of purchase if package protection was purchased at checkout. Refunds are issued to your original payment method, up to R4,500 (or the rand equivalent at the time of purchase).
To start a return, please use our returns portal or contact our support team. Purchases made using medical aid, wellness allowance, or similar third-party health funding are final sale and are non-refundable and non-returnable.
Non-Returnable Items
The following items are non-returnable:
- marketplace orders (including Takealot, Amazon, or other third-party platforms)
- gift cards
- apparel
- accessories, or Bare merchandise
- subscription purchases
- limited-run or sale items
- orders where a discount code was applied
- samples,
- shipping and handling fees.
- Damaged, Defective, or Lost Items
If you purchased package protection, your order is covered for damaged, defective, or lost packages. Claims must be submitted through our claims portal.
Please be prepared to provide your order number and clear photos of the issue, including the Best By date and Lot Code. Depending on availability, we will issue a replacement or a refund. Orders purchased using medical aid, wellness allowance, or similar third-party health funding are not eligible for refunds or returns, including for preference-based reasons.
Stolen Packages
If your order is marked as delivered but you have not received it, please check with neighbours, security, or your building manager. If the package is still missing and package protection was purchased at checkout, you may file a claim through our claims portal for a replacement. If package protection was not purchased, we are unable to replace or refund orders marked as delivered by the courier. Exceptions may be considered only with proof of filing a police report.
Multiple Returns
Our return policy is designed to ensure you feel confident shopping with Bare. To keep things fair, we reserve the right to limit or deny returns from customers who make repeated return or refund requests. If unusual return activity is identified on an account, we may offer store credit only or decline future return requests. An order may only be replaced or refunded once, with no exceptions.
International Orders
Returns are not accepted on international orders, except in the cases outlined above. Exchanges are not offered outside of South Africa. If your international order arrives damaged, please contact us within 72 hours of delivery with photos of the damage, including the Best By date and Lot Code. Once reviewed, we will arrange a replacement or refund as quickly as possible.